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Zendesk

Manage support tickets, users, and organizations in Zendesk

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Overview

Integrate Zendesk into the workflow. Can get tickets, get ticket, create ticket, create tickets bulk, update ticket, update tickets bulk, delete ticket, merge tickets, get users, get user, get current user, search users, create user, create users bulk, update user, update users bulk, delete user, get organizations, get organization, autocomplete organizations, create organization, create organizations bulk, update organization, delete organization, search, search count.

How to automate Zendesk with Sim

  1. Create a free account

    Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.

  2. Add a Zendesk block

    Open your workspace, drag a Zendesk block onto the workflow builder, and authenticate your account.

  3. Configure, connect, and run

    Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Zendesk automation is live.

Agent templates

Ready-to-use templates featuring Zendesk. Click any to build it instantly.

Supported tools

26 Zendesk tools available in Sim

Get Tickets

Retrieve a list of tickets from Zendesk with optional filtering

Get Ticket

Get a single ticket by ID from Zendesk

Create Ticket

Create a new ticket in Zendesk with support for custom fields

Create Tickets Bulk

Create multiple tickets in Zendesk at once (max 100)

Update Ticket

Update an existing ticket in Zendesk with support for custom fields

Update Tickets Bulk

Update multiple tickets in Zendesk at once (max 100)

Delete Ticket

Delete a ticket from Zendesk

Merge Tickets

Merge multiple tickets into a target ticket

Get Users

Retrieve a list of users from Zendesk with optional filtering

Get User

Get a single user by ID from Zendesk

Get Current User

Get the currently authenticated user from Zendesk

Search Users

Search for users in Zendesk using a query string

Create User

Create a new user in Zendesk

Create Users Bulk

Create multiple users in Zendesk using bulk import

Update User

Update an existing user in Zendesk

Update Users Bulk

Update multiple users in Zendesk using bulk update

Delete User

Delete a user from Zendesk

Get Organizations

Retrieve a list of organizations from Zendesk

Get Organization

Get a single organization by ID from Zendesk

Autocomplete Organizations

Autocomplete organizations in Zendesk by name prefix (for name matching/autocomplete)

Create Organization

Create a new organization in Zendesk

Create Organizations Bulk

Create multiple organizations in Zendesk using bulk import

Update Organization

Update an existing organization in Zendesk

Delete Organization

Delete an organization from Zendesk

Search

Unified search across tickets, users, and organizations in Zendesk

Search Count

Count the number of search results matching a query in Zendesk

Frequently asked questions

Sim's Zendesk integration lets you build AI agents that automate tasks in Zendesk without writing code. Manage support tickets, users, and organizations in Zendesk You can connect Zendesk to hundreds of other services in the same agent — from CRMs and spreadsheets to messaging tools and databases.

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